This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.

Patient Charter

We aim to provide a modern, effective, caring service without losing the traditional concept of family medicine.

Under our patients’ charter:

  • You can expect pleasant and easily accessible premises.
  • You can expect a repeat prescription, if appropriate, within 48 hours.
  • You can expect confidentiality to be maintained at all times.
  • You should not expect the doctors to automatically issue a prescription at every consultation.
  • You can expect to be referred to a hospital or special unit if appropriate.
  • You can expect to be offered appropriate advice on staying healthy and avoiding illness, together with the relevant information on self-help for minor illness.
  • You can expect the practice to be committed to ongoing training for all personnel.
  • You can expect the staff to be polite, helpful and efficient.
  • If acutely ill, you can expect to be seen the same day.
  • You can expect the practice to have a structured complaints procedure.

With these rights come responsibilities:

  • You have a responsibility to show consideration to the staff.
  • You have a responsibility to only request home visits when absolutely necessary.
  • You have a responsibility to keep appointments unless adequate notice has been given to the contrary.
  • You have a responsibility to adhere to the policy for repeat prescriptions.
  • You have a responsibility to recognise consultations are for one person only

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website